Privacy Policy

Introduction

Aksu.ai (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our Software as a Service (SaaS) platform (the “Service”). It also outlines your rights in relation to your personal information.

Information We Collect

We may collect and process the following types of personal information about you:

1. Information You Provide

  • Account Information: When you register for an account, we collect your name, email address, and other contact details.
  • Payment Information: Aksu.ai does not collect your payment information, such as credit card details, to process transactions, but our payment services provider Paddle does (https://paddle.com)
  • Customer Support: If you contact us for support, we collect information about your request.

2. Information We Collect Automatically

  • Usage Data: We collect information about your interactions with the Service, including IP addresses, browser types, operating systems, and pages viewed.
  • Cookies and Similar Technologies: We use cookies to collect information about your use of the Service and to remember your preferences.

3. Information from Third Parties

  • We may receive information about you from third-party services, such as social media platforms, if you choose to link your account with them.

How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Improve the Service: We use your information to deliver, maintain, and enhance our Service.
  • To Process Transactions: We use your payment information to process transactions and manage billing.
  • To Communicate with You: We use your contact information to send you updates, newsletters, and marketing materials (where permitted by law) and to respond to your inquiries.
  • To Ensure Security: We use your information to detect and prevent fraud and abuse of our Service.
  • To Comply with Legal Obligations: We may process your information to comply with legal and regulatory requirements.

Legal Basis for Processing

We rely on the following legal bases to process your personal information:

  • Consent: We process your information with your consent where required by law.
  • Contract: We process your information to fulfill our contractual obligations to you.
  • Legitimate Interests: We process your information to pursue our legitimate interests in improving our Service, securing our platform, and communicating with you.
  • Legal Obligation: We process your information to comply with legal obligations.

Sharing Your Information

We may share your personal information with:

  • Service Providers: We share information with third-party service providers who perform services on our behalf.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by a governmental authority.

International Transfers

As an EU-based company, we comply with the General Data Protection Regulation (GDPR) when transferring your personal information outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your information.

Your Rights

Under the GDPR, you have the following rights regarding your personal information:

  • Access: You have the right to access your personal information.
  • Rectification: You have the right to request the correction of inaccurate or incomplete information.
  • Erasure: You have the right to request the deletion of your personal information.
  • Restriction: You have the right to request the restriction of processing.
  • Data Portability: You have the right to request a copy of your information in a structured, machine-readable format.
  • Objection: You have the right to object to the processing of your information for certain purposes.
  • Withdraw Consent: You have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected].

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and, where appropriate, by other means.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Aksu.ai, ATK-Anssi Oy
Karhikatu, 20780 KAARINA, FINLAND
[email protected]

This Privacy Policy is effective as of June 28th, 2024.