Refund Policy

Effective Date: June 29th, 2024

Aksu.ai (“Company”, “we”, “us”, “our”) aims to ensure customer satisfaction with the use of our services. This Refund Policy outlines the conditions under which refunds may be provided. Please read this policy carefully. By using our services, you agree to be bound by this Refund Policy.

1. General Refund Policy

Aksu.ai operates on a credit-based payment system. Users purchase credits to utilize the services offered by Aksu.ai. All purchases of credits are final and non-refundable. We do not provide refunds for any unused or remaining credits.

2. Exceptions

We understand that there may be exceptional circumstances where a refund may be warranted. Refunds will only be considered under the following circumstances:

2.1 Technical Issues

If you experience a technical issue that prevents you from using the credits or accessing the service, please contact our support team at [email protected] within 7 days of encountering the issue. Our team will make reasonable efforts to resolve the issue. If the issue cannot be resolved, and it is determined to be a fault of Aksu.ai, a refund may be issued at our discretion.

2.2 Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us immediately at [email protected]. We will investigate the matter, and if it is found to be a case of fraud or unauthorized use, a refund may be issued for the unauthorized transaction.

3. Refund Process

To request a refund under the conditions mentioned above, please follow these steps:

  1. Contact Support: Email our support team at [email protected] with your request. Include your account details, the reason for the refund request, and any supporting evidence or documentation.
  2. Investigation: Our team will review your request and investigate the issue. This process may take up to 10 business days.
  3. Decision: You will be notified of the decision via email. If your refund request is approved, the refund will be processed and credited back to your original method of payment. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider’s policies.

4. No Refunds for Voluntary Account Termination

If you choose to terminate your account voluntarily, no refunds will be provided for any unused credits. We recommend using all purchased credits before terminating your account.

5. No Refunds for Promotional Offers

Credits purchased as part of a promotional offer, discount, or special deal are non-refundable. Such credits must be used in accordance with the terms of the promotion and within the specified validity period, if applicable.

6. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: [email protected]

Address: ATK-Anssi Oy, 20780 KAARINA, FINLAND

By using Aksu.ai, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy.